|
CONTACT INFORMATION*
Brown Veterinary Housecalls
 |
Brown Veterinary Housecalls is a small business with BIG Heart
#notonemorevet
|
|
PLEASE FOLLOW DETAILED INSTRUCTIONS ON THIS SITE
On-demand reception staff is not available
Thank you!
 |
ONLINE REQUEST FORMS-required
 ACTIVE CLIENTS
- Please review the active patient page regularly for the most up to date practice information & best service
- Active Patients
NEW CLIENT REQUESTS
- Please follow the required detailed instructions on the new client page
- Custom forms & fees are found on each unique service option page
- New Client Requests
 PROSPECTIVE CLIENT INQUIRIES
- If additional assistance is needed in choosing the best housecall option for your pet, after reviewing this site, please submit a prospective client inquiry form below-required
- Prospective Client Inquiry
HOSPITAL REFERRALS
- Thank you for your referrals
- Hospital Referral Form
- Please see below for medical record requests & submissions
|
 |
GENERAL QUESTIONS
Please utilize the helpful links below
Note: on-demand reception staff is not available
|
 |
MEDICAL RECORD REQUESTS
Please email records for all record requests & submissions
- For record requests, please allow 7 to 10 business days (Tues-Fri), excluding posted holiday closures, for processing due to the nature of this practice & paper record system
- Please do not request via phone or text as on demand staff is not available and remote reception does not have access to patient records
- All clients receive an emailed copy of finalized lab results to keep for their records to provide on demand to other doctors should urgent situations arise
- Medical records are sent directly to veterinary clinics or pet owners only. Dr. Brown does not communicate directly with pet insurance companies
- Medical Record Email: records@brownvetserives.com
|
 |
Direct Communication Options
Dr. Brown
Remote Reception
- assists Dr. Brown with communication when applicable and only as instructed by Dr. Brown
- not available on demand
- does not have access to patient files, the schedule, lab work, etc.
|
 |
TEXT 
Complimentary text line for ACTIVE PATIENTS
- appointment requests & confirmation
- rescheduling changes
- travel notifications
- elderly or disabled assistance
- colleague consults if applicable
- concierge subscription required for medical texting
- not available for general inquiries or new client requests
- 480-648-4401-FOR ABOVE USE ONLY
|
 |
EMAIL 
NO GENERAL INQUIRIES OR REQUESTS
SCHEDULING-Scheduling@brownvetservices.com
- Active patient appointment requests (medical questions must be submitted via TeLeVET Time)
- New client request communication after online form submission
- Prospective client communication after online form submission
- If disabled or elderly and in need of assistance please state specifically in email & include city and reason for request
MEDICAL RECORDS-Records@brownvetservices.com
- Medical records are sent directly to veterinary clinics or pet owners only. Dr. Brown does not communicate directly with pet insurance
- Medical record submissions must come directly from veterinary clinics and include doctor exam notes, vaccine or titer history, lab and diagnostic results if applicable
COLLEAGUE CONSULTS-Brownvethc@gmail.com
|
 |
PHONE 
Disabled/Elderly/Colleague messages only (email preferred)
- If disabled or elderly and in need of assistance please state specifically in message & include city and reason for request
- Colleague messages will be returned as soon as possible
- 480-494-6034-FOR ABOVE USE ONLY
- Recorded instruction line. Not monitored for incoming calls, general inquiries, appointment requests or medical questions
- Dr. Brown does not communicate directly with insurance companies or third party online pharmacies
|
 |
EMERGENCIES
 Please click icon for helpful links & local resources
|
*This independent housecall practice operates via its website(s), online request forms and email so that Dr. Brown may uninterruptedly focus on the patient & client in front of her, safe driving and cost management. Continued use of her site(s), online forms and email is required unless disabled or elderly. On demand reception staff is not available due to the nature of this practice. Phone and text is only used as specifically outlined on her site(s). Answers to all general questions & appointment request instructions are conveniently found directly on her site(s). Questions beyond the detailed information provided on her site(s) is considered medical advice and requires an in person appointment to establish a Veterinarian Client Patient Relationship (VCPR) by law. Please note this is not an emergency, same day, triage or urgent response service. The veterinary profession has one of the highest rates of compassion fatigue and suicide amongst other medical professions. Dr. Brown prioritizes her mental well being and reserves the right to refuse service at her discretion. Contact received outside of posted business boundaries is automatically filtered, deleted & blocked. #notonmorevet. Thank you for supporting local small business!
| 
Processing ....
Active Patient Progress Form