Veterinarian Client Patient Relationship (VCPR) 

What is an Active Patient?

Pets who have had an in-person exam by Dr. Brown within the last twelve months are considered active patients with current VCPR*

If it has been more than 12 months since your pets most recent housecall with Dr. Brown, please submit an appointment request (updated new client form) to reestablish a VCPR. In person exam required. Thank you

*an active VCPR is required by AZ law for continuation of care, prescriptions, telehealth, telemedicine, televet time, etc.

Barking News!

Holiday/Summer Closures 2026* 

 July 1 -closed

 Closed the week of July 27 

 Closed the week of November 23

 Closed the week of December 21 

*subject to change without notice

Holiday/Summer Closures 2027*

 Closed the week of March 15

 July 1 -closed

 Closed the month of July and August -televet time available (select appointments available on a case by case basis-summer heat surcharge applies)

 Closed the week of November 22

 Closed the week of December 20 

*subject to change without notice

Appointments are limited during holiday/seasonal closures & in extreme summer heat. Please consider TeLeVET Time pending patient needs

 Appointment Availability

Remote TeLeVET Time (Patient Management/Telehealth/Telemedicine)

 Online form and Prepaid TeLeVET fee required

 Response times variable

 Prepaid Concierge Text Plans available for advanced support

In-Person Housecall Appointments

By scheduled appointment only based on location & doctor availability (afternoons/early evenings)

Tuesday-Housecalls/TeLeVET Time

 Wednesday-Housecalls/TeLeVET Time

 Thursday-Housecalls/TeLeVET Time

 Fridays-TeLeVET Time only

 CLOSED: Sat/Sun/Mon/Holidays- (after hour TeLeVET Time available)

Communication Policies 

All virtual forms of communication with Dr. Brown regarding patient care i.e. medical questions, health concerns, treatment plan management, etc. that is not during an in-person appointment is considered TeLeVET Time.  TeLeVET Time Fees apply for Dr. Browns virtual time, expertise and heart centered support

Active Patient Remote-Follow Up

• In-person appointments receive one complimentary email follow up from Dr. Brown by submitting the required Online Patient Progress Form within two weeks of appointment date 

Active Patient Remote-Progress Update(s)

• Unlimited Online Patient Progress Forms may be submitted to keep Dr. Brown informed of patient progress and health status. Response not included

Active Patient Remote-Continued Support

• Online TeLeVET forms & fees are required to receive email responses from Dr. Brown for all active patient medical questions or health concerns thereafter (treatment plan adjustments, new health concerns, telehealth, telemedicine, Q & A, etc.)

Communication Requests

Dr. Brown Contact 

• Available during In-Person Appointments
• Patient Progress & Update Forms
• TeLeVET Time (Telehealth/Telemedicine)
• Concierge Subscription 

Remote Reception 

• Communication liaison for Dr. Brown
• Responds only as directed by Dr. Brown when applicable
• Not available on demand
• Does not have direct access to patient records, schedule, etc.
• Please email records@brownvetservices.com for all records requests and allow up to 7 business days

 Appointment Requests

Please choose ONE preferred option below: On demand reception staff is not available

 Online Request Form

Email Scheduling: scheduling@brownvetservices.com

Text Scheduling: 480-648-4401 (for above use only)

Reschedule/Cancellations

Please text scheduling for any appointment changes to ensure communication immediately received

Text scheduling 480-648-4401 (for above use only)

Please provide greater than 48 hours notice to avoid cancellation fees

Cancellation Fee Payment 

Rebooking delays may occur based on location & doctor availability

Active Patient Online Forms

Please click dog bone for additional forms

Quick Links

Gratitude 

Thank you for choosing Dr. Brown!