TeLeVet-Remote Support & Communication

Stay in touch with Dr. B!

Post Appointment Communication & Continued Support Outside of In-Person Appointments

TeLeVET Fees & Restrictions apply*

Person holding phone

For Active Patients Only

TeLeVET Time Requests

If you are an active client with an active patient of Dr. Brown, please submit the online request form

TeLeVET TIME REQUEST FORM

TeLeVET Time Guidelines

For active patients only

An active VCPR is required ie. in person exam with Dr. Brown within 12 months to be eligible for remote support

Response Options

Dr. Brown will always respond via email during regular business hours unless a phone call or text is necessary or specifically requested

Response Hours

During regular business hours only unless on a prepaid concierge plan that includes extended hour availability (restrictions apply)

Regular business hours: Tues-Fri 11AM to 5PM. Closed Sat, Sun, Mon & Holidays

After Hours

After hours responses are not offered or guaranteed unless on a prepaid concierge plan with extended hour availability (restrictions apply)

If applicable, additional after hours fees apply if a received after hour request is responded to pending doctor availability only at doctor discretion

Response Time

Response times vary due to the nature of this practice & doctor availability

Please note this is not an EMERGENCY or emergency response service

TeLeVET Time Fees & Payment

Prepayment

Zelle

Venmo

Paypal Direct

Fee Structure

Starts at $44/15min per request during regular business hours

Excludes initial complimentary appointment follow up via PATIENT UPDATE & PROGRESS FORM

TeLeVET Communication Fees apply to all forms of requested direct communication with Dr. Brown (email, phone, text) and will be automatically billed. Prepayment is preferred & required for text/after hour responses if applicable

Afterhours

After hours fees start at an additional $125/10 min per request and will be applied to requests submitted & responded to outside of regular business hours pending doctor availability. Prepayment required

Concierge

For advanced communication needs with text and/or extended hours see CONCIERGE COMMUNICATION PACKAGE subscription option. Custom packages considered on a case by case basis