When Emergencies Happen

Stay Calm!

Take your pet to the nearest full service veterinary emergency clinic, veterinary urgent care facility or full service veterinary clinic equipped to handle emergencies in your area

 Choose a location & call ahead 

 Know that your pet is well cared for at the ER

 Direct all questions to the ER Veterinarian & staff actively treating your pet at the emergency facility chosen

 Inform Dr. Brown via the Patient Update and Progress Form 

 Inform your pets General Practice (GP) Veterinarian/Full Service Brick & Mortar Clinic (BM) also

 Once your pet is stabilized and a treatment plan has been discussed via ER doctors/staff it is strongly recommended to schedule post ER exams with Dr. Brown and/or your pets GP/BM at this time pending ER recommendations to avoid scheduling delays and breaks in treatment

 Search Pet Library for additional information regarding your pets medical concern(s)

 Note: If your pet has had labwork completed with Dr. Brown you received a final report copy via email for your records. This information can be forwarded to ER so they can compare new/current ER lab results to baseline if needed. Medical records from Dr. Brown are not available after hours which is why labwork results are sent to owners via email. If your pet has pending labwork Dr. Brown will forward partial results as available from lab during regular business hours

For Additional Support from Dr. Brown

 Submit a TeLeVET Time Remote Support & Communication Request Form for additional support and direct communication with Dr. Brown (TeLeVET fees & restrictions apply) 

 Please understand that Dr. Brown is not able to answer ER specific questions (Dr. Brown does not have access to ER records/information in real time) or dictate ER treatment plans

When Your Pet is Discharged/Post ER Evaluation Exams

 Refer to written ER discharge instructions or contact ER directly for specific questions regarding ER prescribed medications and follow up care recommendations

 Have ER medical reports & diagnostic results and images emailed to Dr. Brown (records@brownvetservices.com) and your GP/BM 

 Schedule post ER exam with Dr. Brown and/or your pets GP/BM clinic pending specific ER recommendations (ideally schedule before your pet leaves the ER or as soon as possible to avoid scheduling delays and breaks in treatment)

 If Dr. Brown is your pets TCVM-only Veterinarian, please direct all GP post ER follow up questions directly to the GP/BM that will be following up with your pet for GP specific services & care. For GP second opinions by Dr. Brown please submit a TeLeVET Time request. TeLeVET fees apply 

Return to Local ER info page & helpful resources